Effective Date: July 27, 2026
 

Thank you for shopping with Resoria. We strive to process and ship every order as quickly and carefully as possible.
 

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

Orders are processed Monday through Friday, excluding weekends and holidays.

During product launches, promotions, or holidays, processing times may be slightly longer.

Shipping Methods

Shipping options and estimated delivery times are displayed during checkout.

Delivery estimates are provided by the shipping carrier and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.

From time to time, Resoria may offer free shipping promotions. Any applicable terms will be clearly stated at the time of purchase.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to become available after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Resoria is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier.
 

If your package appears to be lost or significantly delayed, please contact us and we will gladly assist you in working with the shipping carrier to locate your shipment.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number

• Photos of the damaged product

• Photos of the shipping package (if applicable)

We’ll work with you to resolve the issue as quickly as possible.

International Shipping

At this time, Resoria ships only within the United States.

If international shipping becomes available in the future, this policy will be updated.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Email: hello@resoriaskincare.com