Returns & Satisfaction Guarantee

At Resoria, we want you to feel confident in every purchase. If you’re not completely satisfied, we’re here to help.

15-Day Satisfaction Guarantee

If you’re not satisfied with your purchase, please contact us within 15 days of delivery to begin the return process.

Eligible Returns

We gladly accept returns on:

Unopened and unused products returned within 15 days of delivery for a full refund.
Opened products that have been used only minimally (generally less than 20–25% of the product) and are returned within 15 days of delivery.

All returns must be approved by our customer care team before being sent back.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or issue refunds for:

Products that have been substantially used or are nearly empty.
Products damaged due to misuse, improper storage, or unauthorized modifications.
Gift cards.
Final sale, promotional, or clearance items.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll work quickly to resolve it by providing a replacement or other appropriate solution.

Return Shipping

Unless the return is the result of our error (such as an incorrect or damaged item), customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refund Processing

Once your return is received and inspected, we’ll notify you of the status of your refund.

Approved refunds will be issued to your original method of payment. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Product Expectations

Because every individual’s skin is unique, results can vary depending on skin type, routine, consistency of use, and other factors.

While our products are thoughtfully formulated with carefully selected ingredients, we cannot guarantee specific results or provide refunds based solely on unmet expectations after extended product use.

If you’re unsure whether a product is right for you, please contact us before requesting a return. Our team is happy to help with product recommendations, usage guidance, and troubleshooting to ensure you get the best possible experience with your skincare routine.